Building AI-driven retention, loyalty and smart, connected store experiences — so the sale is the beginning of the relationship, not the end of it.
A customer walking out with new frames isn't the end of the relationship — it's the beginning. But most optical stores treat it as the finish line.
No follow-up. No system for the next visit. No reason for that customer to think of you again until something breaks.
This session shows you how to map that journey properly and automate the parts that currently depend on memory — yours or theirs.
An automated post-purchase follow-up sequence — Day 1, Day 30, Day 180
A complete loyalty program blueprint, no new software needed
Personalized upsell messaging your staff can use immediately
A clear, practical read on virtual try-on and AI recommendation technology
A view of where optical retail is heading by 2028 — and how to start preparing now
Every module follows the same rule: watch it built live, then walk away able to do it yourself.
Every tier includes the full welcome kit, AI Prompt Book, and certificate of participation.
We cover realistic, low-cost first steps — not just what large global brands do. You'll leave knowing what's genuinely achievable at your scale today.
No — the blueprint is designed to launch without buying any new software. You can run it on WhatsApp and a simple spreadsheet to start.
If you had to choose one: Session 1 is about competing and growing sales right now. Session 2 is about keeping the customers you already have. Most stores need both — that's why they're designed to be attended together.
300 seats, EKA Club Kankaria. Early Bird pricing ends 19 September.
Register for Session 2