1. Tickets and scope
This policy applies to paid tickets for Future Ready Business Series sessions listed on this website. Ticket prices, any taxes and included benefits will be shown at checkout. A registration is confirmed only when payment has been successfully received and the attendee receives a booking confirmation.
2. Non-refundable attendee fees
All session fees paid by an attendee are non-refundable. This applies to attendee cancellations at any time, a change of plans, late arrival, no-shows and leaving a session part-way through. No refund, credit or partial refund will be issued in these circumstances.
If you are unable to attend, you may request a ticket transfer under section 4. A transfer is not guaranteed and does not create any refund right.
3. Cancellation, postponement or material change by us
If a session is cancelled by the organiser, affected ticket holders will be offered either a full refund of the ticket price or a transfer to a replacement session, where available. If a session is postponed, ticket holders may choose to keep their ticket for the new date or request a refund.
Changes to speaker, agenda, timing or venue within the same city that do not materially reduce the overall session value do not automatically create a refund entitlement. We will communicate material changes through the contact details provided at registration.
4. Ticket transfers
Where an attendee can no longer attend, the purchaser may request a one-time transfer to another person up to 48 hours before the session, subject to capacity, accurate attendee details and any event-security requirements. Transfers do not change the ticket type or create a refund right. The organiser may decline a transfer where necessary for safety, compliance or operational reasons.
5. Free guides and no-cost resources
The eBooks and other free resources available through this website do not require payment and are therefore not eligible for refunds.
6. How to request help
For help with an organiser cancellation, postponement or ticket-transfer request, contact the event organiser through the contact details in your registration confirmation. Include the purchaser name, order reference and session name. We may ask for reasonable information to verify the request before processing it.
Before launch: add a monitored refund-support email address for attendee questions.